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IATA AGM 2023: Interview with Pieter Elbers, IndiGo

In a recent interview at the IATA Annual General Meeting (AGM) 2023, Pieter Elbers, the CEO of IndiGo, discussed various aspects of the airline’s operations and future plans. IndiGo is one of the leading low-cost carriers in India and has been experiencing significant growth in recent years.

Elbers began by highlighting the challenges faced by the aviation industry due to the COVID-19 pandemic. He acknowledged that the sector had been severely impacted but expressed optimism about the recovery process.

Regarding IndiGo’s response to the pandemic, Elbers mentioned their focus on ensuring the safety of both passengers and employees. The airline implemented various measures such as enhanced cleaning protocols, contactless check-in, and the promotion of digital transactions to minimize physical interaction.

Elbers also highlighted the importance of technology in driving operational efficiency. He mentioned that IndiGo had been investing in digital solutions to streamline processes and improve the overall customer experience. This included initiatives like self-service kiosks and mobile apps that offer a range of services from booking to post-flight activities.

When asked about IndiGo’s expansion plans, Elbers expressed their commitment to further growth in both domestic and international markets. He emphasized the importance of connectivity and mentioned that IndiGo was continuously evaluating new routes and destinations.

The CEO also discussed the airline’s focus on sustainability. Elbers mentioned that IndiGo had been actively working on reducing its carbon footprint through various initiatives, including the use of sustainable aviation fuels and fleet modernization.

Elbers concluded the interview by expressing his gratitude towards IndiGo’s employees and customers. He acknowledged their resilience during the challenging times and expressed confidence in the future of the aviation industry.

Overall, the interview provided insights into IndiGo’s response to the COVID-19 pandemic, their focus on technology and sustainability, and their commitment to further growth in the aviation market.